General Questions
We provide a comprehensive range of IT support services, including technical support, network maintenance, cybersecurity solutions, and IT consulting. In addition to IT services, we specialize in developing creative solutions to business challenges by leveraging advanced technology and innovative mechanical solutions, ensuring seamless operations and long-term success.
At Entran Solutions, we serve businesses globally, with a strong presence in key markets such as the United States, the United Kingdom, Dubai, Romania, and Italy. Our expertise in IT support, cybersecurity, and innovative technology solutions allows us to assist clients across various industries, no matter their location. Whether you’re a startup or an established enterprise, we provide tailored solutions to help you overcome business challenges through technology and mechanical innovations.
Our business hours are Monday-Friday, 9am-5pm EST.
Technical Support
At Entran Solutions, we provide comprehensive IT support to address a wide range of technical issues. Our expertise includes:
- Hardware & Software Troubleshooting – Resolving system crashes, software bugs, and hardware failures.
- Network Maintenance & Optimization – Ensuring stable, secure, and high-performing network infrastructure.
- Cybersecurity Threats – Protecting businesses from malware, phishing, ransomware, and data breaches.
- Cloud & Server Management – Managing cloud solutions, server performance, and data storage.
- System Integration & Upgrades – Helping businesses implement new technologies and upgrade legacy systems.
- Custom Business Solutions – Developing creative solutions to business challenges by leveraging technology and mechanical innovations.
No matter the complexity of the issue, our team is dedicated to providing fast, reliable, and secure solutions to keep your business running smoothly.
Yes, we offer remote support to quickly resolve technical issues, manage networks, enhance cybersecurity, and provide IT consulting. Our team ensures fast, secure, and efficient assistance, minimizing downtime and keeping your business running smoothly.
We strive to respond to all technical issues within 1 hour to 2 hours.
Billing and Payment
We offer flexible pricing models based on your business needs. Our services can be billed as hourly rates, monthly retainers, or custom project-based pricing. Contact us for a tailored quote that aligns with your specific IT and business challenges.
We accept credit cards, checks and bank transfers.
Yes, we occasionally offer discounts and promotions for our services. Check our website or contact us for more information.
Security and Data Protection
We prioritize security by implementing advanced cybersecurity measures, including firewalls, encryption, multi-factor authentication, and real-time threat monitoring. Our team follows industry best practices to safeguard your data, prevent breaches, and ensure compliance with security standards, keeping your systems secure and resilient.
Yes, we adhere to industry-specific regulations to ensure compliance and security for our clients. Our cybersecurity and IT solutions align with standards such as GDPR, HIPAA, ISO 27001, and other relevant frameworks, depending on your industry. We tailor our approach to meet your specific compliance requirements and protect your business from regulatory risks.
In the event of a data breach or security incident, we act swiftly to contain the threat, minimize damage, and restore system integrity. Our response includes:
- Immediate Threat Assessment – Identifying and isolating the breach to prevent further impact.
- Incident Mitigation – Applying security patches, removing malware, and reinforcing system defenses.
- Data Recovery – Restoring lost or compromised data from secure backups.
- Forensic Analysis – Investigating the root cause to prevent future incidents.
- Compliance & Reporting – Assisting with regulatory reporting and ensuring compliance with industry standards.
Our proactive security measures help prevent breaches, but if they occur, our team is ready to respond effectively and protect your business.
Getting Started
To get started, simply contact us through our website or by phone/email to schedule a consultation or request support.
To get started, we'll need some basic information about your computer systems and technical issues. Our support team will guide you through the process.
The setup process typically takes 1-2 business days. Our support team will work with you to ensure a smooth transition.
